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UK CUSTOMERS

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FREE UK SHIPPING CODE

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Applies to orders shipped inside mainland UK only. Code will remove shipping at checkout. One use per user.

UK CUSTOMERS

SIGN UP TO THE NEWSLETTER TO REVEAL YOUR
FREE UK SHIPPING CODE

I AGREE TO SPPLY® CONTACTING ME WITH PRODUCT INFO, UPDATES & SPONSORED CONTENT

Applies to orders shipped inside mainland UK only. Code will remove shipping at checkout. One use per user

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Terms & Conditions

Terms & Conditions

Terms and Conditions – SPPLY-

This page tells you the terms and conditions on which we will supply to you the products that have been manufactured and tested by non SPPLY® held companies. SPPLY® accepts no responsibility for the manufacture, ingredients or testing of said products.  Please read these terms and conditions carefully before ordering any products from our site. You should understand that by ordering any of our products you agree to be bound by these terms and conditions. 


1. PURCHASE OF ESSENTIAL LIFESTYLE BOXES & JOINING US
1.1 In order to purchase products from the website, you must first register to set up an account with us by completing the registration form on the website.

1.2 In order to register an account you must be an individual and agree to comply with these Terms and Conditions. If you are registering on behalf of an organisation or company you must have the authority to bind that company. By creating an account, you are confirming that you are 16 years of age or older.

1.3 When signing up you need to provide: You warrant that all information you provide to us when registering an account is true and accurate to the best of your knowledge and belief. It is your responsibility to ensure the information in your account is updated regularly with any relevant changes.

1.4 We may refuse at our absolute discretion any application to join us or receive our services for any reason whatsoever.

1.5 You are responsible for all activities and purchases that occur under your account. You must notify us immediately if you know of, or suspect, that anyone has obtained access to your account or if you otherwise become aware of any unauthorised use of your account or other security breach.

2. THE AGREEMENT BETWEEN YOU AND SPPLY®
2.1 After placing any orders on our website you will receive a receipt e-mail from us acknowledging that we have received your order. All orders are subject to acceptance by us, we will confirm acceptance to you by sending you an e-mail confirming that your purchase has been verified and accepted. Your purchase will only be activated when we have verified, accepted & sent you the acceptance confirmation via email.

2.2 SPPLY® may submit periodic charges monthly without further authorisation from you, until you provide prior notice that you have terminated this authorisation or wish to change your payment method. Such notice will not affect charges submitted before SPPLY® could reasonably act.

3. DELIVERY
3.1 SPPLY® Essential lifestyle boxes are currently delivered to UK & Europe only (a full country shipping list can be found on the SPPLY website. We currently use Royal Mail, prepaid postage, to handle the delivery of the boxes. Actual delivery times may vary depending on your delivery address and circumstances impacting delivery by the Royal Mail. You will not hold us responsible for any delays, outside of our control, which relate to the delivery of your box.

3.2 By ordering a One-Time purchased box, SPPLY® will endeavour to package & ship this item to your at our earliest convenience. Any 3 or 12 month box purchased will have the first box packed & dispatched ASAP and then subsequent boxes will be packed & shipped on 1st of every month thereafter.

3.3 Delivery time to the UK is normally 2 to 3 working days. For European deliveries please allow typically 5 – 10 working days, although delivery times may be longer on occasion.

3.4 If you change address, you must update your address details in your account (link page) section of the website to ensure that no boxes are sent out to the wrong address. Please ensure this is done before you move as you will be liable for any boxes posted to the wrong location.

4. PRICE AND PAYMENT
4.1 The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.
4.2 Product prices include VAT.
4.3 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
4.4 Payment for all Products and Services must be by credit, debit card or Paypal. We accept payment with Visa and Mastercard.

4.5 The responsibility of payment of overseas shipping & taxes is down to the customer.

5. RISK AND TITLE
5.1 The Products will be at your risk from the time of delivery.
5.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

6. DAMAGE
6.1 If you’re dissatisfied with your box or any products in it due to being unfit for use, please contact our customer service team on our website or social media platforms or contact us at info@spply.co.uk. We retain the right to request the return of any damaged goods at your cost by recorded delivery to SPPLY® where the products will be inspected. If the fault is agreed, a full credit or refund will be given for the returned goods & return postage charges incurred. SPPLY® will consider refunds for any boxes at our discretion. SPPLY® reserves the right to refuse a refund.    

7. CANCELLATION AND RETURNS
7.1 You can cancel your purchase within 12 hours of purchasing. Cancellation can be made
by emailing the SPPLY® team at info@spply.co.uk with a clear statement of intent.
You remain responsible for ensuring that any such change or cancellation is not only transmitted by you, but received by us, in time for the deadline.
7.2 You are entitled to cancel a payment for the purchase of our boxes, where fraudulent use has been made of your payment card by a person not acting, or to be treated as acting, as your agent. If you have already made a payment where your payment card has been so fraudulently used, then you should approach your card issuer for reaccredit to your card.
7.3 We reserve the right to terminate or restrict your use of our service, for any or no reason whatsoever. One reason that we may do so is if we believe that you are in breach of any obligation under these terms. If we terminate your use of our service as a result of a breach of any obligation under these terms, such termination would be immediate and without notice.
7.4 Product Returns: SPPLY® do not accept refunds unless there is obvious damage through our transit couriers. Please visit clause 6.1 for damage refunds. 

8. PROMOTION CODES
8.1 Any promotion code or offer provided on this site cannot be used in conjunction with any other promotion, past or present. SPPLY® reserves the right to withdraw any promotional code, at any point without explanation or prior notice. 

9. FORCE MAJEURE
9.1 We will not be liable to you for any lack of performance, or the unavailability or failure, of this website or our subscription services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control. 

10. WARRANTY
10.1 We warrant to you that any product purchased from us through our site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied. SPPLY® is not to be held responsible for the formulation of the products or any adverse effects sustained. SPPLY® is acting solely as a distributor and any such claim for damages or further substantiation is to made directly to the manufacturer of the products.  

11. ACCEPTANCE OF THESE TERMS AND CONDITIONS
11.1 Your access to and use of www.spply.co.uk and all of its associated social media, products and services is subject exclusively to these Terms and Conditions. You will not use the engage with any of these elements for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the website or purchasing one of our products you are accepting these terms and conditions. 

12. LINKS TO OTHER WEBSITES
12.1 From time to time, this Website may also include links to other Websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the Website (s). We have no responsibility for the content of the linked website(s).

 13. YOUR CONDUCT
13.1 You agree not to upload, post, email or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with this website. You also agree not to interfere with the servers or networks underlying or connected to this website or our services or to violate any of the procedures, policies or regulations of networks connected to this website.
13.2 You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using our website or social media, or use the website or social media for any illegal, immoral or harmful purpose.
13.3 You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. In order to provide you with an easy-to-use service, SPPLY will place a ‘cookie’ (a small text file) on any computer you use to access the website. When you revisit the website, this cookie will enable us to recognise you as the account holder and provide you with direct access to your account without requiring you to retype any password or other user identification. 

14. WEBSITE AVAILABILITY
14.1 Although we aim to offer you the best service possible, we make no promise that our website services will meet your requirements and we cannot guarantee that the service will be fault free. If a fault occurs in the service, please report it to us at info@spply.co.uk and we will correct the fault as soon as we reasonably can.
14.2 Your access to the SPPLY® website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email or telephone. 

15. INDEMNITY
15.1 You agree to indemnify and hold SPPLY® and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against our name arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website. 

16. GOVERNING LAW AND JURISDICTION
16.1 These Terms and Conditions shall be governed by and construed in accordance with the laws governing the United Kingdom and you hereby submit to the exclusive jurisdiction of appropriate United Kingdom court. 

17. CHANGES TO THE WEBSITE OR SERVICE
17.1 We reserve the right to make changes to our Website, policies, and these Conditions at any time without notice and you confirm that SPPLY® shall not be liable to you for any such change or removal. Your continued use of the Website and (or) subscription, following any changes shall be deemed to be your acceptance of such change. 

18. DISCLAIMER OF WARRANTIES AND LIMITATIONS ON LIABILITY
18.1 Nothing in this clause 18 or otherwise in these Terms and Conditions shall exclude or in any way limit our liability for:

  • 18.1.1 fraud or fraudulent misrepresentation;
  • 18.1.2 death or personal injury caused by our negligence;
  • 18.1.3 breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
  • 18.1.4 under Part I of the Consumer Protection Act 1987; or
  • 18.1.5 any other liability to the extent the same may not be excluded or limited as a matter of law.

18.2 None of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen’s Advice Bureau.

18.3 Subject to clause 18.1, in no event shall we be liable to you for any business losses. Any liability we do have for losses you suffer is strictly limited to the purchase price of the relevant products and to losses that were foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. Please note that this does not affect your statutory rights.

19. WAIVER
19. If we delay exercising or fail to exercise or enforce any right available to us under these Terms and Conditions, such delay or failure does not constitute a waiver of that right or any other rights under these Terms and Conditions.

20. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS.
20.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
20.2 You will be subject to the policies and terms and conditions in force at the time that you order any of our subscription services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation.

21. COPYRIGHT
21.1 All copyright, trade marks and all other intellectual property rights in the Website and its Content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to SPPLY® or otherwise used by SPPLY® as permitted by law.
21.2 In accessing the Website you agree that you will access the Content solely for your personal, non-commercial use. None of the Content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only. 

Privacy Policy

Welcome to SPPLY® privacy notice.

SPPLY® respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website or mobile application (collectively, the “Website”) (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

You can click through the links below to the specific areas of information you need. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.

  1. Controller
  2. Contact details

Controller

SPPLY® is the controller and responsible for your personal data (collectively referred to as SPPLY®, “we”, “us” or “our” in this privacy notice).

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.

Contact details

Our full details are:

Full name of legal entity: SPPLY®

Email address: info@spply.co.uk

Postal address: 25 Tavistock Road, Chelmsford, CM1 6JN

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance at info@spply.co.uk.

General Terms

Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) May 2018. These laws are referred to collectively in this Privacy and accompanying Cookies Policy as the “data protection laws”. Our website companies take measures to secure personal data and provide resilience against online malicious attacks that can occur.

Processing Information

The personal data we would like to collect from you/process is:

Purpose/ activity

Personal Data Type:

To sign you up for SPPLY® updates, send newsletters

Contact Information

Subscription:

Processing and managing:

a. Account applications

b. Communicating SPPLY

c. Benefits and information

d. Website login

Contact Information

Preferences

Payment Details

Contact Us:

In order to provide subscribers and members of the public with an efficient service.

Contact Information

Use of your Information:

For Account Holders:

SPPLY® will use your personal information for a number of purposes, including the following:

Storing information against your purchase record in order to use the information to alert you to, and provide you with information, services and content from SPPLY®.

Sharing your details securely with third party data processors contracted to deliver the SPPLY® box services, such as printers and mailing houses.

For newsletter updates:

SPPLY® will use your personal information for a number of purposes, including the following:

Storing information against your newsletter mailing record in order to use the information to alert you to, and provide you with information, services and content from SPPLY®.

Sharing your details securely with third party data processors contracted to deliver the SPPLY® update services, such as newsletter platforms.

Data Retention:

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.

In some circumstances you can ask us to delete your data: please contact us to request data deletion. If you ask us to delete your information, then that is done as quickly as possible, within normal working hours.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Third Parties

SPPLY® is committed to safeguarding your personal information. We will keep your information within SPPLY® , except when we require third party providers of the SPPLY® services to have it to fulfil subscription services, so for example:

Company

Purpose

Mailing houses

Produce branding/boxes.

Mailing of enrolment letters.

Original purchase mailing.

Various member mailings such as Resources/Awareness/Ad hoc projects.

Printers

Produce personalised content for the lifestyle box.

Produce the boxes

Produce personalised content.

Various member mailings such as Resources/Awareness/Ad hoc projects.

Bank

 Purchase fee handling

Cloud-based email, SMS, newsletter and survey marketing platforms

To send SPPLY® emails, questionnaires, and SMS messages.

SPPLY® websites contain hyperlinks to websites owned and operated by third parties. These third-party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies. SPPLY does not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.

Right to access information

Under the Data Protection Act you have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. (We require you to prove your identity with two pieces of approved identification). We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you on our files. Please address requests and questions about this or any other question about this Privacy and Cookies Policy via info@spply.co.uk.

For any other questions regarding SPPLY’s use of your personal data, please email info@spply.co.uk.

Cookie Policy

Cookie Policy

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Terms & Conditions

Terms and Conditions – SPPLY-

This page tells you the terms and conditions on which we will supply to you the products that have been manufactured and tested by non SPPLY® held companies. SPPLY® accepts no responsibility for the manufacture, ingredients or testing of said products.  Please read these terms and conditions carefully before ordering any products from our site. You should understand that by ordering any of our products you agree to be bound by these terms and conditions. 


1. PURCHASE OF ESSENTIAL LIFESTYLE BOXES & JOINING US
1.1 In order to purchase products from the website, you must first register to set up an account with us by completing the registration form on the website.

1.2 In order to register an account you must be an individual and agree to comply with these Terms and Conditions. If you are registering on behalf of an organisation or company you must have the authority to bind that company. By creating an account, you are confirming that you are 16 years of age or older.

1.3 When signing up you need to provide: You warrant that all information you provide to us when registering an account is true and accurate to the best of your knowledge and belief. It is your responsibility to ensure the information in your account is updated regularly with any relevant changes.

1.4 We may refuse at our absolute discretion any application to join us or receive our services for any reason whatsoever.

1.5 You are responsible for all activities and purchases that occur under your account. You must notify us immediately if you know of, or suspect, that anyone has obtained access to your account or if you otherwise become aware of any unauthorised use of your account or other security breach.

2. THE AGREEMENT BETWEEN YOU AND SPPLY®
2.1 After placing any orders on our website you will receive a receipt e-mail from us acknowledging that we have received your order. All orders are subject to acceptance by us, we will confirm acceptance to you by sending you an e-mail confirming that your purchase has been verified and accepted. Your purchase will only be activated when we have verified, accepted & sent you the acceptance confirmation via email.

2.2 SPPLY® may submit periodic charges monthly without further authorisation from you, until you provide prior notice that you have terminated this authorisation or wish to change your payment method. Such notice will not affect charges submitted before SPPLY® could reasonably act.

3. DELIVERY
3.1 SPPLY® Essential lifestyle boxes are delivered worldwide (a full country shipping list can be found on the SPPLY website. We currently use Royal Mail, prepaid postage, to handle the delivery of the boxes. Actual delivery times may vary depending on your delivery address and circumstances impacting delivery by the Royal Mail. You will not hold us responsible for any delays, outside of our control, which relate to the delivery of your box.

3.2 By ordering a One-Time purchased box, SPPLY® will endeavour to package & ship this item to your at our earliest convenience. By purchasing 3 or 12 month boxes, we will split these into 2 monthly delivery slots. Any purchases made on or before 14th of the month will be shipped on 15th of the month & any reoccurring boxes will be shipped on 1st of the following month/s. Any orders made after 14th of the month will be shipped on 1st of the next month and any reoccurring boxes will be shipped on the 1st of the following month/s.

3.3 Delivery time to the UK is normally 2 to 3 working days. For European deliveries please allow typically 5 – 10 working days, although delivery times may be longer on occasion.
3.4 If you change address, you must update your address details in your account
(link page) section of the website to ensure that no boxes are sent out to the wrong address. Please ensure this is done before you move as you will be liable for any boxes posted to the wrong location.

4. PRICE AND PAYMENT
4.1 The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.
4.2 Product prices include VAT.
4.3 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
4.4 Payment for all Products and Services must be by credit, debit card or Paypal. We accept payment with Visa and Mastercard.

5. RISK AND TITLE
5.1 The Products will be at your risk from the time of delivery.
5.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

6. DAMAGE
6.1 If you’re dissatisfied with your box or any products in it due to being unfit for use, please contact our customer service team on our website or social media platforms or contact us at info@spply.co.uk. We retain the right to request the return of any damaged goods at your cost by recorded delivery to SPPLY® where the products will be inspected. If the fault is agreed, a full credit or refund will be given for the returned goods & return postage charges incurred. SPPLY® will consider refunds for any boxes at our discretion. SPPLY® reserves the right to refuse a refund.    

7. CANCELLATION AND RETURNS
7.1 You can cancel your purchase within 12 hours of purchasing. Cancellation can be made
by emailing the SPPLY® team at info@spply.co.uk with a clear statement of intent.
You remain responsible for ensuring that any such change or cancellation is not only transmitted by you, but received by us, in time for the deadline.
7.2 You are entitled to cancel a payment for the purchase of our boxes, where fraudulent use has been made of your payment card by a person not acting, or to be treated as acting, as your agent. If you have already made a payment where your payment card has been so fraudulently used, then you should approach your card issuer for reaccredit to your card.
7.3 We reserve the right to terminate or restrict your use of our service, for any or no reason whatsoever. One reason that we may do so is if we believe that you are in breach of any obligation under these terms. If we terminate your use of our service as a result of a breach of any obligation under these terms, such termination would be immediate and without notice.
7.4 Product Returns: SPPLY® do not accept refunds unless there is obvious damage through our transit couriers. Please visit clause 6.1 for damage refunds. 

8. PROMOTION CODES
8.1 Any promotion code or offer provided on this site cannot be used in conjunction with any other promotion, past or present. SPPLY® reserves the right to withdraw any promotional code, at any point without explanation or prior notice. 

9. FORCE MAJEURE
9.1 We will not be liable to you for any lack of performance, or the unavailability or failure, of this website or our subscription services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control. 

10. WARRANTY
10.1 We warrant to you that any product purchased from us through our site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied. SPPLY® is not to be held responsible for the formulation of the products or any adverse effects sustained. SPPLY® is acting solely as a distributor and any such claim for damages or further substantiation is to made directly to the manufacturer of the products.  

11. ACCEPTANCE OF THESE TERMS AND CONDITIONS
11.1 Your access to and use of www.spply.co.uk and all of its associated social media, products and services is subject exclusively to these Terms and Conditions. You will not use the engage with any of these elements for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the website or purchasing one of our products you are accepting these terms and conditions. 

12. LINKS TO OTHER WEBSITES
12.1 From time to time, this Website may also include links to other Websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the Website (s). We have no responsibility for the content of the linked website(s).

 13. YOUR CONDUCT
13.1 You agree not to upload, post, email or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with this website. You also agree not to interfere with the servers or networks underlying or connected to this website or our services or to violate any of the procedures, policies or regulations of networks connected to this website.
13.2 You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using our website or social media, or use the website or social media for any illegal, immoral or harmful purpose.
13.3 You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. In order to provide you with an easy-to-use service, SPPLY will place a ‘cookie’ (a small text file) on any computer you use to access the website. When you revisit the website, this cookie will enable us to recognise you as the account holder and provide you with direct access to your account without requiring you to retype any password or other user identification. 

14. WEBSITE AVAILABILITY
14.1 Although we aim to offer you the best service possible, we make no promise that our website services will meet your requirements and we cannot guarantee that the service will be fault free. If a fault occurs in the service, please report it to us at info@spply.co.uk and we will correct the fault as soon as we reasonably can.
14.2 Your access to the SPPLY® website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email or telephone. 

15. INDEMNITY
15.1 You agree to indemnify and hold SPPLY® and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against our name arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website. 

16. GOVERNING LAW AND JURISDICTION
16.1 These Terms and Conditions shall be governed by and construed in accordance with the laws governing the United Kingdom and you hereby submit to the exclusive jurisdiction of appropriate United Kingdom court. 

17. CHANGES TO THE WEBSITE OR SERVICE
17.1 We reserve the right to make changes to our Website, policies, and these Conditions at any time without notice and you confirm that SPPLY® shall not be liable to you for any such change or removal. Your continued use of the Website and (or) subscription, following any changes shall be deemed to be your acceptance of such change. 

18. DISCLAIMER OF WARRANTIES AND LIMITATIONS ON LIABILITY
18.1 Nothing in this clause 18 or otherwise in these Terms and Conditions shall exclude or in any way limit our liability for:

  • 18.1.1 fraud or fraudulent misrepresentation;
  • 18.1.2 death or personal injury caused by our negligence;
  • 18.1.3 breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
  • 18.1.4 under Part I of the Consumer Protection Act 1987; or
  • 18.1.5 any other liability to the extent the same may not be excluded or limited as a matter of law.

18.2 None of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen’s Advice Bureau.

18.3 Subject to clause 18.1, in no event shall we be liable to you for any business losses. Any liability we do have for losses you suffer is strictly limited to the purchase price of the relevant products and to losses that were foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. Please note that this does not affect your statutory rights.

19. WAIVER
19. If we delay exercising or fail to exercise or enforce any right available to us under these Terms and Conditions, such delay or failure does not constitute a waiver of that right or any other rights under these Terms and Conditions.

20. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS.
20.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
20.2 You will be subject to the policies and terms and conditions in force at the time that you order any of our subscription services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation.

21. COPYRIGHT
21.1 All copyright, trade marks and all other intellectual property rights in the Website and its Content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to SPPLY® or otherwise used by SPPLY® as permitted by law.
21.2 In accessing the Website you agree that you will access the Content solely for your personal, non-commercial use. None of the Content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only. 

Privacy Policy

Welcome to SPPLY® privacy notice.

SPPLY® respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website or mobile application (collectively, the “Website”) (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

You can click through the links below to the specific areas of information you need. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.

  1. Controller
  2. Contact details

Controller

SPPLY® is the controller and responsible for your personal data (collectively referred to as SPPLY®, “we”, “us” or “our” in this privacy notice).

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.

Contact details

Our full details are:

Full name of legal entity: SPPLY®

Email address: info@spply.co.uk

Postal address: 25 Tavistock Road, Chelmsford, CM1 6JN

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance at info@spply.co.uk.

General Terms

Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) May 2018. These laws are referred to collectively in this Privacy and accompanying Cookies Policy as the “data protection laws”. Our website companies take measures to secure personal data and provide resilience against online malicious attacks that can occur.

Processing Information

The personal data we would like to collect from you/process is:

Purpose/ activity

Personal Data Type:

To sign you up for SPPLY® updates, send newsletters

Contact Information

Subscription:

Processing and managing:

a. Account applications

b. Communicating SPPLY

c. Benefits and information

d. Website login

Contact Information

Preferences

Payment Details

Contact Us:

In order to provide subscribers and members of the public with an efficient service.

Contact Information

Use of your Information:

For Account Holders:

SPPLY® will use your personal information for a number of purposes, including the following:

Storing information against your purchase record in order to use the information to alert you to, and provide you with information, services and content from SPPLY®.

Sharing your details securely with third party data processors contracted to deliver the SPPLY® box services, such as printers and mailing houses.

For newsletter updates:

SPPLY® will use your personal information for a number of purposes, including the following:

Storing information against your newsletter mailing record in order to use the information to alert you to, and provide you with information, services and content from SPPLY®.

Sharing your details securely with third party data processors contracted to deliver the SPPLY® update services, such as newsletter platforms.

Data Retention:

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.

In some circumstances you can ask us to delete your data: please contact us to request data deletion. If you ask us to delete your information, then that is done as quickly as possible, within normal working hours.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Third Parties

SPPLY® is committed to safeguarding your personal information. We will keep your information within SPPLY® , except when we require third party providers of the SPPLY® services to have it to fulfil subscription services, so for example:

Company

Purpose

Mailing houses

Produce branding/boxes.

Mailing of enrolment letters.

Original purchase mailing.

Various member mailings such as Resources/Awareness/Ad hoc projects.

Printers

Produce personalised content for the lifestyle box.

Produce the boxes

Produce personalised content.

Various member mailings such as Resources/Awareness/Ad hoc projects.

Bank

 Purchase fee handling

Cloud-based email, SMS, newsletter and survey marketing platforms

To send SPPLY® emails, questionnaires, and SMS messages.

SPPLY® websites contain hyperlinks to websites owned and operated by third parties. These third-party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies. SPPLY does not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.

Right to access information

Under the Data Protection Act you have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. (We require you to prove your identity with two pieces of approved identification). We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you on our files. Please address requests and questions about this or any other question about this Privacy and Cookies Policy via info@spply.co.uk.

For any other questions regarding SPPLY’s use of your personal data, please email info@spply.co.uk.

Cookie Policy

Cookie Policy

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

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COPYRIGHT© 2020 SPPLY, ALL RIGHTS RESERVED

DON'T MISS OUT

DROP YOUR EMAIL FOR FREE UK SHIPPING

I AGREE TO SPPLY® CONTACTING ME WITH PRODUCT INFO, UPDATES & SPONSORED CONTENT

COPYRIGHT © 2020 SPPLY, ALL RIGHTS RESERVED