Any one-time purchase will be packed & dispatched ASAP
Any 3 or 12 month box purchased will have the first box packed & dispatched ASAP. Subsequent boxes will be packed & shipped on 1st of every month thereafter.
The boxes and sleeves are recyclable in as much as they are reusable but they can’t be recycled in paper bins as they have a plastic lamination and contain magnets. We are working on creating a fully recyclable box but in the mean time we would like to encourage reuse of the box and reduce throw-away culture.
You can cancel your purchase within 12 hours of purchasing. Cancellation can be made by emailing the SPPLY® team at firstname.lastname@example.org with a clear statement of intent. You remain responsible for ensuring that any such change or cancellation is not only transmitted by you, but received by us, in time for the deadline.
SPPLY® do not accept refunds unless there is obvious damage through our transit couriers.
If you’re dissatisfied with your box or any products in it due to being unfit for use, please contact our customer service team on our website or social media platforms or contact us at email@example.com. We retain the right to request the return of any damaged goods at your cost by recorded delivery to SPPLY® where the products will be inspected. If the fault is agreed, a full credit or refund will be given for the returned goods & return postage charges incurred. SPPLY® will consider refunds for any boxes at our discretion. SPPLY® reserves the right to refuse a refund.
Yes, you must create an account or sign into your account before you can shop with us or if you want to see or track your orders.
If you’re having trouble creating or signing into your account, please contact us on firstname.lastname@example.org or through one of our social media outlets. We will get back to you asap and solve the issue.